Effective Date: November 1, 2025  |  Last Updated: May 21, 2026

This Cancellation Policy describes how subscribers to MyCo may cancel their subscription, our refund eligibility, auto-renewal disclosures required under US state law (including California's Automatic Renewal Law, NY GBL § 527-a, and similar statutes), and what happens to your data after cancellation.

This Policy supplements our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms.

1. How to Cancel

You can cancel your MyCo subscription at any time using either of these methods:

  • Self-serve (recommended): sign in to MyCo → Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing period.
  • Email: send a cancellation request from your admin email address to [email protected]. Include your company name and account ID. We will confirm cancellation within one business day.
  • Phone: call +1 (512) 954-4288 during business hours (9am-6pm ET, Mon-Fri).
2. Free Trial Cancellation

If you are in a free trial period, you may cancel at any time before the trial ends to avoid being charged. We send a reminder email at least 3 days before any trial converts to a paid plan. If you do not cancel before the trial ends, your subscription will start automatically at the rate disclosed at sign-up.

3. Monthly Subscriptions

Monthly subscriptions renew automatically each month. When you cancel a monthly plan, your subscription remains active through the end of the current billing month, and you will not be billed again. Monthly fees are non-refundable for partial months of use, except where required by law.

4. Annual Subscriptions

Annual subscriptions renew automatically each year. Refund eligibility for annual plans:

  • Within 30 days of initial purchase or renewal: you may request a full refund of the unused portion (pro-rated from the cancellation date).
  • After 30 days: cancellation takes effect at the end of the current annual period; no pro-rated refund will be issued, except where required by applicable law.
  • Mid-term downgrades from annual to monthly are not supported — the downgrade takes effect at the next renewal.
5. Auto-Renewal Disclosure

In accordance with California Business and Professions Code § 17602 (Automatic Renewal Law), New York GBL § 527-a, and similar US state laws:

  • Your MyCo subscription will automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price unless you cancel before the renewal date.
  • We will send a renewal reminder email at least 7 days before each annual renewal and at least 3 days before each monthly renewal.
  • You may cancel at any time using the methods in Section 1. There is no early-termination fee.
  • If we materially change the price or terms, we will give you at least 30 days' advance notice and the opportunity to cancel before the change takes effect.
6. Refunds for Service Issues

If MyCo experiences a sustained outage or material defect that prevents reasonable use of the Services for more than 24 consecutive hours, eligible Customers may request a service credit. Service credits are typically issued as a percentage of the affected month's fee and are the sole and exclusive remedy for service availability issues, except as otherwise required by law.

7. Disputed Charges

If you believe a charge is incorrect, please contact us at [email protected] within 60 days of the charge. We will investigate and respond within 10 business days.

8. Data Retention After Cancellation

After your subscription ends:

  • 30-day export window: Customer Data remains accessible in read-only mode for 30 days so you can export employee records, payroll history, attendance logs, and other data via the export tools in your dashboard or by request.
  • After 30 days: Customer Data will be deleted from active systems in accordance with our standard retention schedule. Backups containing data may persist for up to 90 additional days before secure overwriting.
  • Legal holds: We may retain certain records longer where required by law (e.g., tax records, audit trails) or to enforce our agreements.
  • If you need an extended retention or a verified deletion certificate, contact [email protected] within the 30-day window.
9. Reactivating a Cancelled Account

If you cancel and later wish to reactivate within the 30-day export window, we can restore your account at the same plan. After 30 days, you will need to start a new subscription; your historical Customer Data may not be recoverable.

10. Subscription Pause

Eligible Customers on annual plans may request a one-time subscription pause of up to 90 days per year (e.g., for seasonal businesses). During a pause, the Services are inactive and not billed; the unused subscription time is added to the remaining term. To request a pause, email [email protected].

11. Termination by MyCo

MyCo may suspend or terminate an account for material breach of the Terms of Service or applicable law, fraud, abuse, or non-payment. Where possible, we will provide notice and an opportunity to cure. In the case of termination for cause, no refunds will be issued.

12. Changes to This Policy

We may update this Cancellation Policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes that affect existing subscribers will be communicated via email at least 30 days before they take effect.

13. Contact Us

Questions about cancellation or refunds? Contact us:

MyCo (CHPL USA) — Billing Team
PO Box 2605, Fair Lawn, NJ 07410, USA
Email: [email protected]
Phone: +1 (512) 954-4288 (9am-6pm ET, Mon-Fri)